CORE Users

Getting Started

• How to Access 5th Kind Support
• Quick Start Guide - Realtime Sync Player

Watermarking & Security

• Can't Sceengrab media? Observing black screen when screenshotting media from browsers
• How to Manually Enable Forensic Watermarking on a File

Apps - AppleTV

• 5K Screener Application
• Apple TV v6 App
• CORE Apple TV App - Setup, Login, Navigate, and Play
• How do I delete a project from my Browser or Apple TV dashboard?
• Mobile & iPad v6 App
• Using your Keyboard with CORE on Apple TV

Apps - Mobile & iPad App

• How do I annotate in the Mobile app?
• How to perform a clean uninstall and reinstall with the 5th Kind TV v6 App
• I am a first time User and using the Mobile/iPad App. How do I login?
• Mobile & iPad v6 App
• My file won’t open or play on the Mobile app / How do I re-process a file
• What are the Device Requirements for the Mobile App?

Upload

• CORE v6.5 and v6.6 - 1080p Video Upload Specs
• CORE v6.5 - 720p Video Upload Specs
• Find, Track, or Monitor Uploaded Files in Transfers
• How do I bulk upload assets to CORE?
• Upload Files in CORE
• What is the Aspera uploading option?

See all 8 articles

Download

• Download to Box Drive, Google Drive, and Dropbox Drive for Desktop
• Downloading
• Find, Track, or Monitor Downloaded Files in Transfers
• How do I download assets from CORE?
• Upload / Download Managers: Filter Transfer Files by User
• Where to Find the Download Icon in CORE

Tagging / Categorizing Files

• File Info Panel
• I've uploaded my files, how do I categorize/tag them?
• Tag Uploaded Uncategorized Files
• Tagging Files in CORE from the Upload Viewer

Packages & Sharing

• Active Package Panel
• Create Packages Using ALE
• Creating a Package from a CSV File
• Creating and Modifying Packages
• Creating Packages in CORE
• Merge Packages

See all 11 articles

Working with Media Files

• Creating Sub Clips - Video Walkthrough
• Comment on Audio with Timecode
• How to View Panoramic and 360 Images
• View, Interact With, and Edit Files in Asset Viewer

Streaming

• When you have a video with several tracks, which track plays with the proxy?

Annotations

• How do I annotate my file?

Comments

• Commenting
• Discussions & Commenting on Files
• How do I export comments on a file or package?

Approvals

• Approval History Panel: Working With Thumbs Up & Thumbs Down Approvals
• If I Approve a File, How Do I Change My Approval? (Thumbs Up / Thumbs Down Approval)

Search & Track Files

• File Versioning with CORE 6.6
• How to customize view and field columns in List Mode

Users

• Can I create a distribution list? How do I create a distribution list?
• Create, Edit, and Share User Lists

CORE+Box

• Quick Help Guide - How to Connect a Box User Account to CORE
• CORE+Box: Account Setup Troubleshooting
• Import Assets From Box to CORE and Work With Box Files From CORE
• Can I Share Packages to and from Box?
• Video - Create & Collaborate Anywhere with CORE and Box
• Video - Streamline Approvals and Decision Making With CORE and Box

See all 9 articles

Troubleshooting

• "Network Error: Please check your network connection and try again" seen when accessing via App.
• CORE Troubleshooting - How To Clear Your Cache
• Emsisoft attempts to quarantine Aspera
• How to Enable Screenshots in CORE with Chrome
• My Package Won’t Open in Package Viewer
• Troubleshooting: How To Reprocess Files

Optimizing Your CORE Experience - Tips, Tricks, Advanced Hacks

• Using a CSV in CORE - Video Walkthrough

User Manual/Help Doc

• User Roles
• Asset and Package Viewer
• Full Help Guide to CORE